This session is generally for anyone with a service-based business, but mostly for freelancers and agencies in the digital, social, advertising and marketing spaces. The phrase “clients are evil” is too simplistic. The reality is that we don’t just allow clients to be less than ideal we actually TRAIN them to take advantage of us.
This session will equip you to train your clients to become actual partners who value your work, pay what it’s worth, properly review documentation, respond fairly and refer you for more work!
Key Take Aways
- What causes the "death spiral" that leads to bad clients
- How to effectively onboard clients, starting the relationship off right
- How to deal with specific situations (eg: "I don't want to tell you my budget")
- Tools and techniques you can adopt TODAY to help with current clients
- What you need to be doing with NEW clients to ensure they stop having "little accidents" everywhere